Contact Us
Need help with an order, return, product question, wholesale request, or partnership? Choose the topic below so we can route your message efficiently.
Choose a support topic
Order support
For order status, tracking, address changes, cancellations, or delivery questions, email Order Support. Include your order number, the email used at checkout, and a short description of the request. Cancellation or address-change requests must be submitted within 24 hours after ordering, although changes cannot be guaranteed once processing begins.
Returns, exchanges, or product issues
For a return, exchange, damaged item, defect, or incorrect product, begin with our Start a Return page or email Returns & Exchanges. Include your order number and the item involved. For damaged, defective, or incorrect goods, contact us within 7 business days after delivery and attach clear photographs of the item, packaging, and shipping label.
Pre-purchase and product questions
Need help choosing a bolo tie or have a question about materials, size, availability, styling, or care? Email Product Questions and include the product name or page link whenever possible.
Wholesale and B2B
We welcome inquiries from retailers, boutiques, stylists, event professionals, hospitality businesses, and corporate buyers. Email Wholesale & B2B with your company name, website or sales channel, location, products of interest, estimated quantity, customization needs, and preferred delivery date. Minimum quantities, pricing, and lead times are quoted by project. Review our B2B & Wholesale Terms.
Partnerships and collaborations
For affiliate opportunities, content collaborations, styling, press, events, or other brand partnerships, email Partnerships & Collaborations. Please introduce yourself or your organization, share relevant links, and explain the proposed collaboration.
Other questions
For anything not covered above, email General Support.
Using the contact form
You may also use the contact form on this page. At the beginning of your message, enter one of these topic labels: Order Support, Returns & Exchanges, Product Question, Wholesale / B2B, Partnership, or Other.
Please provide enough information for us to locate your order or understand your request. Do not send passwords, full payment-card numbers, or other sensitive financial information.
Response time
We normally respond within 2 business days, Monday through Friday, excluding U.S. federal holidays. Sending multiple messages about the same request may delay routing. Please add hello@west66goods.com to your safe-sender list and check your spam folder if you are waiting for a reply.
Business information
Fides Craft Inc
30 N Gould St Ste R
Sheridan, WY 82801
United States
WEST66 GOODS is operated by Fides Craft Inc. This is our corporate mailing address, not an authorized return address. Do not mail returns here unless our customer care team provides written instructions.