Refund policy
Last updated: August 3, 2026
We want you to be confident shopping with WEST66 GOODS. This policy explains when an order may be returned, exchanged, canceled, or refunded. It applies to consumer purchases made directly through west66goods.com. Separate terms apply to B2B and wholesale orders.
90-day return window
You may request a return within 90 calendar days after the order is delivered. To qualify, an item must be unused, unworn, unaltered, and in its original condition with all original packaging, tags, accessories, and proof of purchase.
How to start a return
- Email hello@west66goods.com with your order number, the item(s) you wish to return, and the reason for the return.
- Wait for our return authorization and return instructions before sending anything.
- Pack the item securely and use a trackable shipping method.
Please do not send returns to our corporate address unless our support team instructs you to do so. Unauthorized returns may be delayed or refused.
Return shipping costs
For change-of-mind returns, the customer is responsible for return shipping costs. We do not charge a restocking fee. Original standard shipping charges will be refunded for an eligible return. However, if an order has already shipped and is canceled, refused, or returned because of a customer-requested cancellation or address issue, the shipping charge is not refundable. Expedited shipping upgrades are nonrefundable unless the return results from our error or applicable law requires otherwise.
Damaged, defective, or incorrect items
Inspect your order promptly after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us within 7 business days of delivery with your order number and clear photos of the item and packaging. We will review the evidence within 2 business days. If the claim is approved, you may choose an appropriate replacement, exchange, or refund, and we will cover the related shipping costs.
Non-returnable items
Unless defective or required otherwise by applicable law, we cannot accept returns of:
- personalized, monogrammed, engraved, made-to-order, or otherwise customized products;
- gift cards;
- items marked final sale before purchase;
- items that show wear, damage, alteration, missing parts, or improper care after delivery; or
- items returned without authorization or outside the return period.
Exchanges
To obtain a different item, contact us first. Where a direct exchange is unavailable, return the eligible item and place a new order after your return is approved.
Refund timing
We will inspect your return and notify you of approval or rejection. Approved refunds are initiated to the original payment method within 2 business days after approval. Your bank, card issuer, or payment provider controls the time required for the credit to appear in your account.
Cancellation and address changes
You may request cancellation or an address change within 24 hours after placing an order. Contact us as soon as possible. If the order has already shipped, it cannot be intercepted or canceled and the shipping charge will not be refunded. The standard return process will apply after delivery.
European Economic Area, United Kingdom, and other mandatory rights
If mandatory consumer law in your location provides greater rights, those rights apply. Eligible consumers in the European Economic Area generally have a 14-day right to withdraw from a distance purchase after delivery without giving a reason. Customized or clearly personalized goods may be excluded. To exercise a statutory withdrawal right, email an unambiguous cancellation statement to hello@west66goods.com before the deadline. Nothing in this policy limits rights relating to faulty or misdescribed goods.
Contact
Questions about a return or refund? See our Contact page or email hello@west66goods.com. For delivery details, see our Shipping Policy.