Shipping Policy
Last updated: August 19, 2026
This policy describes how consumer orders placed through west66goods.com are processed and delivered. Shipping options, estimated delivery dates, and charges shown at checkout form part of your order. For pallet, case-pack, or commercial orders, see our B2B & Wholesale Terms.
Order processing
In-stock orders are normally processed within 1–2 business days, excluding weekends and U.S. federal holidays. Personalized, made-to-order, pre-order, and high-volume orders may require additional production time; any specific lead time stated on the product page or quotation controls.
Delivery estimates
Available services, current prices, and estimated delivery dates are displayed before checkout. Typical standard transit estimates after dispatch are:
- United States: 7–10 business days;
- Canada: 10–12 business days;
- Australia: 7–10 business days; and
- New Zealand: 7–10 business days.
Paid expedited delivery may be available at checkout for an additional fee. Delivery windows are estimates, not guarantees. Carrier delays, customs, weather, peak periods, remote destinations, and events outside our reasonable control may extend delivery.
Shipping charges
Standard shipping is free on eligible orders with a merchandise subtotal of US$75 or more after discounts and before taxes. Orders below the threshold and paid expedited services are charged at the rate shown at checkout. If an order has already shipped, shipping charges are nonrefundable for a customer-requested cancellation, refusal, or address error. If we caused the problem, we will cover the appropriate shipping costs.
International orders, duties, and taxes
Our primary delivery markets are the United States, Canada, Australia, and New Zealand, and we ship only to destinations offered at checkout. The recipient is responsible for import duties, taxes, brokerage fees, and local charges imposed by the destination country unless checkout expressly states otherwise. We cannot declare an order as a gift or understate its value. Customs clearance may delay delivery.
Tracking
When tracking is available, we will send it to the email address used at checkout after the order is dispatched. Tracking may take up to 48 hours to show movement.
Address accuracy and delivery issues
Please verify your name, street address, unit number, postal code, and contact details before ordering. Contact us immediately if you notice an error. We cannot guarantee changes once processing begins. Additional costs caused by an incorrect or incomplete address, refusal, or failure to collect may be deducted from any refund where permitted by law.
Lost, delayed, or marked-delivered packages
If tracking has not updated for 7 business days or a package is marked delivered but cannot be found, check the delivery location and with household members or neighbors, then email us. We will work with the carrier and provide a remedy when responsibility is confirmed. Please report a suspected lost delivery within 14 days after the estimated delivery date.
Damaged packages
Keep the item, packaging, and shipping label, and contact us within 7 days of delivery with photos. See our Refund & Return Policy for available remedies.
Contact
Email shipping questions to hello@west66goods.com or visit our Contact page.